Question 1

What services do you offer exactly?

Accepted Answer

We offer website development and design, brand identity and digital marketing, content creation and management, AI automation tools, AI consulting, and analytics and performance optimisation. Most clients combine a few of these into one tailored package.

Question 2

What's your typical project timeline?

Accepted Answer

Most website projects launch in 2-4 weeks depending on scope and how quickly feedback comes back. Branding, content and automation projects vary in length, so you'll get an exact timeline in your proposal before any work begins.

Question 3

How does your pricing work?

Accepted Answer

We use flat-rate, worry-free pricing. After your discovery call, you'll receive a clear proposal outlining the full cost upfront, with no hidden fees or surprise charges along the way.

Question 4

Can you redesign my existing website or improve what I have?

Accepted Answer

Yes. Redesigns are one of our most requested services: we can rebuild your site from the ground up or improve specific pages, speed, and conversion paths while keeping what already works.

Question 5

Do you offer revisions?

Accepted Answer

Yes, every project includes structured revision rounds so the final result matches your vision. The number of rounds is confirmed upfront in your proposal, with no ambiguity.

Question 6

What's included in your support and maintenance?

Accepted Answer

Ongoing support covers hosting management, security and software updates, small content changes, and monitoring so your site keeps running smoothly long after launch.

Question 7

Can you work with my existing brand guidelines?

Accepted Answer

Absolutely. We'll work within your existing logo, colours, fonts and tone of voice, or help evolve them if you're ready for a refresh.

Question 8

Can you create content for our brand?

Accepted Answer

Yes, our content team produces social posts, website copy, video scripts and logo design, all written and designed to sound and look like your brand.

Question 9

Do you offer custom solutions or just templates?

Accepted Answer

Every project is custom-built around your goals and audience. We don't hand you a generic template: design, structure and strategy are tailored to your business.

Question 10

How do you handle data privacy and confidentiality?

Accepted Answer

Your business information and data are kept strictly confidential and are never shared with third parties. We're happy to sign an NDA before any sensitive discussions if required.

Question 11

Do you offer packages or long-term retainers?

Accepted Answer

Yes, alongside one-off projects we offer ongoing retainers for support, content and marketing, ideal if you want a long-term digital partner rather than a single build.

Answers to common questions

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